Shipping policy

Shipping Policy

Order Processing

All orders are carefully packed and shipped within 1–3 business days of purchase. Orders are not processed or shipped on weekends or holidays.

Once your order has shipped, you will receive a shipping confirmation email. If tracking is available for your shipment, a tracking link will be included in your shipping confirmation.

Shipping Times

Estimated delivery times begin once your order has been shipped:

Domestic (U.S.): 3–7 business days
International: 14–21 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on your destination, shipping carrier, weather conditions, holidays, and other circumstances outside of our control.

International Orders, Customs & Duties

International customers are responsible for any customs fees, duties, import taxes, or other charges that may be imposed by the destination country.

Orders are shipped from Maryland, USA, and any customs duties or import taxes are determined by the destination country's customs authorities. These fees are not included in the purchase price or shipping cost unless otherwise stated and are the responsibility of the customer.

Please be aware that international packages may be delayed while being processed through customs. We are unable to control or predict customs processing times and cannot be responsible for delays caused by customs.

Customers are responsible for providing accurate shipping information and for complying with any applicable import requirements in their country.

Shipping Delays

While we do our best to ensure your order arrives within the estimated timeframe, delays can occasionally occur due to severe weather, holidays, carrier delays, customs processing, or other unforeseen circumstances.

Once an order has been handed over to the shipping carrier, delivery is outside of our direct control. We appreciate your patience and understanding if your package takes longer than expected.

If you have questions about your order or shipping, please don't hesitate to contact us. We're always happy to help!

Local Order Pickup Policy

Local Pickup

If you are local, you have the option to pick up your order instead of having it shipped.

Local pickup is available Monday and Friday only, from 8:30 AM to 7:30 PM.

Once your order is ready, you will receive a confirmation with the pickup instructions and address. Please do not arrive for pickup until you have received your order-ready confirmation.

Pickup Location

Local pickup is available at a private residential location in Maryland. For privacy and security, the pickup address will only be provided after your order has been placed and is ready for pickup.