Refund policy

Return Policy

All Sales Are Final

Thank you for supporting our small business! Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged Items

We take great care in packaging every order, but occasionally an item may be damaged during shipping. If your order arrives damaged, please contact us as soon as possible so we can make it right violasvault@gmail.com

To be eligible for assistance with a damaged item, proof of the damage is required. Please provide clear photos of the damaged product, packaging, and shipping box when contacting us.

Once we receive the requested information, we will review the situation and work with you to determine an appropriate resolution.

Please note that we cannot guarantee replacements or refunds for damage that is not reported with supporting photographic evidence.

If you have any questions or concerns about your order, please don't hesitate to reach out at violasvault@gmail.com. We're always happy to help!